![]() You can create viewer groups for more granular viewing permissionsĬlick here to learn how to set viewing permissions for your ScreenSteps site. Desktop Editor for Online version of ScreenSteps The latest version is 4.4.Your reporting analytics can show which users are viewing content.Here are the main benefits to locking down your site and requiring users to log in: This is ideal if you don't want your internal Sales team to see documentation meant for the marketing team. You can also restrict the viewing permissions for individual articles. This is ideal for knowledge management systems for employees or when you don't want competitors to view your customer documentation. username and password or using Single Sign-on) can view your knowledge management system. You also have the choice to lock your site down so that only users who have login credentials (e.g. Teaching Assistant for TH340X, an experimental undergraduate course in theatre lighting design for stage productions, dance. This is a great option if you are creating a knowledge management system for customers, students, or volunteers and do not care who can see the content. Capture screenshots, mark them up, add some text, and publish right to Zendesk.ScreenSteps allows you to create a site that is publicly available and does not require users to log in to view documentation. ScreenSteps gives you everything you need to create customer self-service documentation that gets great results. Select the Chapter or Article needed for download. You can show your customers exactly what you mean using marked up screenshots, and walk them through complex workflows by showing them what to do. From the main window you can also download a chapter or an individual article. No more repeating the same thing again and again, or having to clarify what your macro said in follow-up emails. Resolve tickets faster by sending your customers a link to your articles. This results in fewer questions, shorter training times, improved metrics, and happier users. ScreenSteps stores all of your images so you can revert to a previous copy. With a dedicated knowledge base filled with digital guides and job aids, your users can easily search, find, and follow any process, at any time. Rollback old revisions - pretty helpful if you or a member of your team makes a mistake and you need to reload an older version of your article. ScreenSteps also makes it easy to assign outdated articles to members of your team so you can divide and conquer. All you have to do is click the “Replace image” button and you can instantly replace an old screenshot with a current one that shows off your software’s new UI. ![]() Update screenshots so your customers always have the most relevant information right at their fingertips. Zendesk customers who use ScreenSteps to create high quality articles notice a drop in tickets submitted because customers can find what they need on their own, and they have fewer follow up questions asking for points of clarification. And because writing great documentation in ScreenSteps is so quick, everybody on your team will be able to write a lot more of it. Getting Started Introduction for New Users What are the 3 Areas of ScreenSteps How can you organize your Content How. ![]() Partner with ScreenSteps on any or all of the following solutions to implement a training program that works. You can also use presets so that your documentation looks consistent no matter who writes it. We're committed to helping you develop knowledgeable, consistent, and efficient employees in 30 days or less. Because ScreenSteps is so simple to use, anybody on your team can create great tutorials. Instead of using only text to explain how to use your software, you can incorporate multiple screenshots into an article to show your customers exactly what to do, walking them through each step of a process.Ĭollaborate with a team of agents, and get everybody to contribute their knowledge. Screensteps makes it extremely quick and easy to produce high-quality documentation. Download and Install ScreenSteps Create an Account at ScreenSteps Live Sign Up Launch ScreenSteps Open Preferences Select Web Export Create a New Account. Improve your self-service by giving your customers great answers that are crystal clear. ScreenSteps combines everything you need to organize screenshots, mark them up, add titles and text, and then publish right to Zendesk Help Center or the Legacy Web Portal. Fill up your Zendesk knowledge base with beautiful documentation. ![]()
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